NEAS has an exciting new opening for an Adoptions Manager. The Adoptions Manager, in conjunction with the Assistant Adoptions Manager, supervises the Adoptions Department, which includes managing a team of Adoption Counselors, co-managing a team of Animal Welfare Specialists, overseeing front desk activity, and managing post-adoption matters as needed. We are looking for an enthusiastic individual who is as passionate about working with animals as they are about working with people!      

Primary Responsibilities

  • Hire, train, and evaluate Adoption Counselors and Animal Welfare Specialists; work as Adoption Counselor as needed
  • Set and oversee adoption and staffing scheduling activity using Acuity
  •  Represent NEAS positively, ensuring the highest level of customer service for all visitors and adopters
  • Provide guidance and advice to adoption counselors and front desk volunteers
  •  Manage adoption follow-up system
  • Co-manage volunteer receptionists and greeters with Volunteer Coordinator
  • Direct flow of communication between departments as it pertains to adoptions
  • Be available for communication from staff, primarily via phone, outside of regular working hours
  • Help intake team coordinate surrenders and returns when needed
  • Manage and resolve customer complaints
  • Track pets in temporary care

Position Requirements

  • Bachelor’s degree required
  • 4 years of management/supervisory experience
  • 2 years of experience working in an animal shelter, veterinary services or equivalent social services field
  • Familiar with software for managing adoption appointments and forms as well as animal population management
  • Must work well with the public and diverse groups of people, including children, persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled. 
  • Must have excellent oral and written communication skills, and able to work well both in a team and independently
  • Must have excellent administrative skills, be highly organized, motivated and maintain composure during challenging and emotionally charged situations
  • Must have an understanding of general animal advocacy and specific knowledge of animal shelter issues, and have general animal handling skills
  • Ability to initiate and delegate projects, create and implement plans, and follow through with completion and maintenance of programs with minimal supervision
  • Ability to handle confidential matters discreetly. 
  • Must be able to lift, push, pull or carry objects and/or animals weighing up to 50 lbs.

To apply for the Adoptions Manager role, click here.